{"id":46744,"date":"2026-02-20T17:18:55","date_gmt":"2026-02-20T17:18:55","guid":{"rendered":"https:\/\/versatilbysi.com\/?page_id=46744"},"modified":"2026-02-20T17:18:55","modified_gmt":"2026-02-20T17:18:55","slug":"politica-de-livrare","status":"publish","type":"page","link":"https:\/\/versatilbysi.com\/en\/politica-de-livrare\/","title":{"rendered":"Politica de livrare"},"content":{"rendered":"<p><b>\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014<\/b><\/p>\n<p><b>POLITICA DE LIVRARE \u2013 VERSATILBYSI SRL<\/b><\/p>\n<p><b>\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014<\/b><\/p>\n<ol>\n<li><b> Generalit\u0103\u021bi<\/b><\/li>\n<\/ol>\n<p>Aceast\u0103 Politic\u0103 de Livrare reglementeaz\u0103 modul \u00een care VERSATILBYSI SRL (\u201enoi\u201d, \u201eV\u00e2nz\u0103torul\u201d) proceseaz\u0103, preg\u0103te\u0219te \u0219i livreaz\u0103 comenzile plasate pe <a href=\"https:\/\/versatilbysi.com\/en\/\">www.versatilbysi.com<\/a>.<br \/>\nPrin plasarea unei comenzi, Clientul confirm\u0103 acceptarea acestei Politici, precum \u0219i a Termenilor \u0219i Condi\u021biilor.<\/p>\n<ol start=\"2\">\n<li><b> Zone de livrare<\/b><\/li>\n<\/ol>\n<p>Livr\u0103m \u00een urm\u0103toarele zone:<br \/>\n\u2022 Rom\u00e2nia \u2013 prin DPD Rom\u00e2nia<br \/>\n\u2022 Uniunea European\u0103 \u2013 prin DPD International \/ parteneri externi<\/p>\n<ol start=\"3\">\n<li><b> Costul livr\u0103rii<\/b><\/li>\n<\/ol>\n<p>Livrare Rom\u00e2nia \u2013 tarif fix:<br \/>\n\u2022 Cost unic: 25 lei (at\u00e2t la plata online, c\u00e2t \u0219i la ramburs)<\/p>\n<p>Livrare UE:<br \/>\n\u2022 Tariful este afi\u0219at automat \u00een func\u021bie de \u021bara selectat\u0103<br \/>\n\u2022 Pre\u021burile sunt exprimate \u00een EURO (EUR)<\/p>\n<ol start=\"4\">\n<li><b> Timp de procesare<\/b><\/li>\n<\/ol>\n<p>Comenzile sunt procesate \u00een:<br \/>\n\u2022 1\u20132 zile lucr\u0103toare pentru produsele aflate \u00een stoc<br \/>\n\u2022 Comenzile plasate \u00een weekend sau s\u0103rb\u0103tori legale se proceseaz\u0103 \u00een urm\u0103toarea zi lucr\u0103toare<\/p>\n<ol start=\"5\">\n<li><b> Timp de livrare<\/b><\/li>\n<\/ol>\n<p>Timpul estimat de livrare (f\u0103r\u0103 a include timpul de procesare):<br \/>\n\u2022 Rom\u00e2nia: 1\u20133 zile lucr\u0103toare<br \/>\n\u2022 Uniunea European\u0103: 5\u201312 zile lucr\u0103toare<\/p>\n<p>Aceste termene sunt estimative \u0219i pot varia \u00een func\u021bie de volum, perioade aglomerate sau \u00eent\u00e2rzieri ale curierului.<\/p>\n<p>\u00cen conformitate cu art. 18 din OUG 34\/2014, termenul maxim legal de livrare este de 30 de zile calendaristice de la confirmarea comenzii. \u00cen cazul dep\u0103\u0219irii acestui termen, Clientul are dreptul s\u0103 solicite anularea comenzii \u0219i rambursarea integral\u0103.<\/p>\n<ol start=\"6\">\n<li><b> Confirmarea comenzii &amp; tracking<\/b><\/li>\n<\/ol>\n<p>Dup\u0103 plasarea comenzii, Clientul prime\u0219te:<\/p>\n<ol>\n<li aria-level=\"1\">E-mail de confirmare a comenzii<\/li>\n<li aria-level=\"1\">E-mail cu AWB \/ tracking dup\u0103 predarea coletului c\u0103tre curier<\/li>\n<\/ol>\n<p>Trackingul se poate urm\u0103ri \u00een timp real pe platforma curierului.<\/p>\n<ol start=\"7\">\n<li><b> Imposibilitatea de livrare<\/b><\/li>\n<\/ol>\n<p>\u00cen cazul \u00een care curierul nu poate livra coletul din motive neimputabile nou\u0103:<br \/>\n\u2022 se vor efectua dou\u0103 \u00eencerc\u0103ri de livrare<br \/>\n\u2022 dac\u0103 acestea e\u0219ueaz\u0103, coletul se \u00eentoarce la noi<\/p>\n<p>Clientul va fi contactat pentru reprogramare sau stabilirea unei noi adrese.<br \/>\nReexpedierea coletului poate implica costuri suplimentare suportate de client.<\/p>\n<ol start=\"8\">\n<li><b> Probleme legate de livrare<\/b><\/li>\n<\/ol>\n<p>Te rug\u0103m s\u0103 verifici coletul la primire.<\/p>\n<p>\u00cen cazul:<br \/>\n\u2022 coletelor deteriorate<br \/>\n\u2022 produselor lips\u0103<br \/>\n\u2022 coletelor livrate gre\u0219it<\/p>\n<p>Clientul trebuie s\u0103 ne notifice \u00een 48h la: <a href=\"mailto:office@versatilbysi.com\">office@versatilbysi.com<\/a>.<\/p>\n<p>Clientul este rugat s\u0103 verifice integritatea ambalajului \u00een prezen\u021ba curierului. Orice deteriorare vizibil\u0103 trebuie consemnat\u0103 \u00een procesul verbal al curierului. Reclama\u021biile ulterioare privind deteriorarea transportului pot fi respinse \u00een lipsa acestui document.<\/p>\n<p>Notific\u0103rile dup\u0103 acest termen pot s\u0103 nu mai fie acceptate, \u00eentruc\u00e2t curierul nu mai prime\u0219te reclama\u021bii.<\/p>\n<p>Clientul este responsabil pentru corectitudinea datelor furnizate la plasarea comenzii. VERSATILBYSI SRL nu poate fi responsabil\u0103 pentru \u00eent\u00e2rzieri sau imposibilitatea livr\u0103rii cauzate de informa\u021bii incomplete sau incorecte.<\/p>\n<ol start=\"9\">\n<li><b> Schimbarea adresei dup\u0103 expediere<\/b><\/li>\n<\/ol>\n<p>Odat\u0103 ce comanda a fost preluat\u0103 de curier, nu putem garanta modificarea adresei.<br \/>\n\u00cen unele cazuri, curierul poate accepta schimbarea, \u00eens\u0103 aceasta poate \u00eent\u00e2rzia livrarea.<\/p>\n<ol start=\"10\">\n<li><b> Livr\u0103ri \u00eent\u00e2rziate<\/b><\/li>\n<\/ol>\n<p>Pot ap\u0103rea \u00eent\u00e2rzieri cauzate de:<br \/>\n\u2022 perioade aglomerate \/ s\u0103rb\u0103tori<br \/>\n\u2022 condi\u021bii meteo nefavorabile<br \/>\n\u2022 suprasolicitarea curierilor<br \/>\n\u2022 evenimente neprev\u0103zute sau de for\u021b\u0103 major\u0103<\/p>\n<p>\u00cen cazul \u00eent\u00e2rzierilor neimputabile nou\u0103, livrarea va fi efectuat\u0103 imediat ce devine posibil, conform termenelor comunicate de curier.<\/p>\n<ol start=\"11\">\n<li><b> Transferul riscului<\/b><\/li>\n<\/ol>\n<p>Riscul asupra produselor (deteriorare, pierdere etc.) trece la Client \u00een momentul:<br \/>\n\u2022 pred\u0103rii coletului fizic c\u0103tre Client<br \/>\n\u2022 semn\u0103rii AWB-ului de c\u0103tre o persoan\u0103 desemnat\u0103 la adresa de livrare.<\/p>\n<ol start=\"12\">\n<li><b> Livrare comand\u0103 cu plata \u00een avans<\/b><\/li>\n<\/ol>\n<p>\u00cen cazul comenzilor achitate online:<br \/>\n\u2022 livrarea se efectueaz\u0103 doar dup\u0103 confirmarea pl\u0103\u021bii.<\/p>\n<p>Dac\u0103 plata nu este confirmat\u0103, comanda r\u0103m\u00e2ne \u00een a\u0219teptare.<\/p>\n<p>Comenzile pot fi anulate gratuit doar \u00eenainte de predarea c\u0103tre curier. Dup\u0103 expediere, comanda intr\u0103 sub inciden\u021ba politicii de retur.<\/p>\n<ol start=\"13\">\n<li><b> Livrare refuzat\u0103 \/ nepreluat\u0103<\/b><\/li>\n<\/ol>\n<p>\u00cen cazul \u00een care un colet este returnat deoarece:<br \/>\n\u2022 Clientul nu l-a ridicat<br \/>\n\u2022 Clientul a refuzat coletul dup\u0103 ce a fost expediat<br \/>\n\u2022 Adresa a fost introdus\u0103 gre\u0219it<\/p>\n<p>\u2192 costurile de transport dus\u2013\u00eentors pot fi re\u021binute la o eventual\u0103 rambursare.<\/p>\n<p>De asemenea, VERSATILBYSI SRL \u00ee\u0219i rezerv\u0103 dreptul:<br \/>\n\u2022 de a solicita plata acestor costuri \u00eenainte de procesarea unei noi comenzi<br \/>\n\u2022 sau de a refuza preluarea comenzilor viitoare \u00een cazul repet\u0103rii situa\u021biei.<\/p>\n<ol start=\"14\">\n<li><b> For\u021b\u0103 major\u0103<\/b><\/li>\n<\/ol>\n<p>Putem suspenda livrarea \u00een cazuri independente de voin\u021ba noastr\u0103, precum:<br \/>\n\u2022 calamit\u0103\u021bi naturale<br \/>\n\u2022 pandemii<br \/>\n\u2022 greve ale curierilor<br \/>\n\u2022 conflicte armate<br \/>\n\u2022 defec\u021biuni majore \u00een re\u021beaua de transport<\/p>\n<p>Vom informa clientul \u00een cel mai scurt timp posibil.<\/p>\n<ol start=\"15\">\n<li><b> Contact<\/b><\/li>\n<\/ol>\n<p>Pentru orice \u00eentrebare legat\u0103 de livrare:<br \/>\n\ud83d\udce9 office@versatilbysi.com<br \/>\n\ud83c\udf10 <a href=\"https:\/\/versatilbysi.com\/en\/\">www.versatilbysi.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014 POLITICA DE LIVRARE \u2013 VERSATILBYSI SRL \u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014 Generalit\u0103\u021bi Aceast\u0103 Politic\u0103 de Livrare reglementeaz\u0103 modul \u00een care VERSATILBYSI SRL (\u201enoi\u201d, \u201eV\u00e2nz\u0103torul\u201d) proceseaz\u0103, preg\u0103te\u0219te \u0219i livreaz\u0103 comenzile plasate pe www.versatilbysi.com. Prin&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"pagelayer_contact_templates":[],"_pagelayer_content":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-46744","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/versatilbysi.com\/en\/wp-json\/wp\/v2\/pages\/46744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/versatilbysi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/versatilbysi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/versatilbysi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/versatilbysi.com\/en\/wp-json\/wp\/v2\/comments?post=46744"}],"version-history":[{"count":0,"href":"https:\/\/versatilbysi.com\/en\/wp-json\/wp\/v2\/pages\/46744\/revisions"}],"wp:attachment":[{"href":"https:\/\/versatilbysi.com\/en\/wp-json\/wp\/v2\/media?parent=46744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}