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    "slug": "politica-de-retur",
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        "rendered": "<p><b>\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014<\/b><\/p>\n<p><b>POLITICA DE RETUR \u2013 VERSATILBYSI SRL<\/b><\/p>\n<p><b>\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014<\/b><\/p>\n<ol>\n<li><b> Generalit\u0103\u021bi<\/b><\/li>\n<\/ol>\n<p>Aceast\u0103 Politic\u0103 de Retur se aplic\u0103 tuturor comenzilor plasate pe <a href=\"https:\/\/versatilbysi.com\/en\/\">www.versatilbysi.com<\/a> \u0219i reglementeaz\u0103 condi\u021biile \u00een care Clientul poate returna produsele achizi\u021bionate.<br \/>\nPrin plasarea unei comenzi, Clientul confirm\u0103 c\u0103 a citit \u0219i acceptat prezenta Politic\u0103.<br \/>\nPolitica respect\u0103 legisla\u021bia \u00een vigoare privind protec\u021bia consumatorilor (OUG 34\/2014).<\/p>\n<ol start=\"2\">\n<li><b> Dreptul legal de retur (14 zile)<\/b><\/li>\n<\/ol>\n<p>Clientul are dreptul s\u0103 returneze produsele achizi\u021bionate \u00een termen de <b>14 zile calendaristice<\/b> de la primirea comenzii, f\u0103r\u0103 a oferi un motiv.<\/p>\n<p>Clientul are obliga\u021bia de a expedia produsele \u00een maximum 14 zile calendaristice de la transmiterea notific\u0103rii de retragere. \u00cen caz contrar, cererea de retur devine nul\u0103.<\/p>\n<p>Pentru exercitarea dreptului de retur, Clientul trebuie s\u0103 ne notifice la:<br \/>\n\ud83d\udce9 <b>office@versatilbysi.com<\/b><\/p>\n<p>Nu este necesar\u0103 completarea unui formular tipizat \u2014 este suficient\u0103 o notificare clar\u0103 transmis\u0103 prin email care sa contina urmatoarele detalii:<\/p>\n<ul>\n<li aria-level=\"1\">numele complet<\/li>\n<li aria-level=\"1\">num\u0103rul comenzii<\/li>\n<li aria-level=\"1\">produsul returnat<\/li>\n<li aria-level=\"1\">contul IBAN pentru rambursare (dac\u0103 este cazul)<\/li>\n<li aria-level=\"1\">num\u0103r de telefon<\/li>\n<\/ul>\n<p>\u00cen lipsa acestor informa\u021bii, procesarea returului poate fi \u00eent\u00e2rziat\u0103.<\/p>\n<ol start=\"3\">\n<li><b><\/b> <b>Diminuarea valorii produselor<\/b><\/li>\n<\/ol>\n<p>Clientul este responsabil doar pentru diminuarea valorii produselor rezultat\u0103 din manipul\u0103ri diferite de cele necesare pentru determinarea naturii, caracteristicilor \u0219i func\u021bion\u0103rii acestora, conform OUG 34\/2014 art. 14 alin. 3.<\/p>\n<p>\u00cen cazul \u00een care produsele returnate prezint\u0103:<\/p>\n<ul>\n<li aria-level=\"1\">urme de purtare<\/li>\n<li aria-level=\"1\">mirosuri (parfum, detergent, fum)<\/li>\n<li aria-level=\"1\">scame<\/li>\n<li aria-level=\"1\">\u00eentindere material<\/li>\n<li aria-level=\"1\">deformarea taliei sau genunchilor (specific denim)<\/li>\n<li aria-level=\"1\">\u00eendep\u0103rtarea etichetelor de siguran\u021b\u0103<\/li>\n<\/ul>\n<p>VERSATILBYSI SRL \u00ee\u0219i rezerv\u0103 dreptul de a re\u021bine o sum\u0103 \u00eentre 10% \u0219i 70% din valoarea produsului, reprezent\u00e2nd diminuarea valorii comerciale.<\/p>\n<ol start=\"4\">\n<li><b> Condi\u021biile produselor returnate<\/b><\/li>\n<\/ol>\n<p>Accept\u0103m doar produse care \u00eendeplinesc <b>cumulativ<\/b> urm\u0103toarele condi\u021bii:<\/p>\n<ul>\n<li>nepurtate<br \/>\n\u2022 f\u0103r\u0103 urme de utilizare, pete, urme de machiaj, deodorant, parfum sau alte mirosuri<br \/>\n\u2022 f\u0103r\u0103 rupturi, ciupituri, zg\u00e2rieturi sau semne de deteriorare<br \/>\n\u2022 etichet\u0103 intact\u0103, a\u0219a cum a fost livrat\u0103<br \/>\n\u2022 ambalajul original, acolo unde este posibil<\/li>\n<\/ul>\n<p><b>Produsele pot fi probate doar \u00een condi\u021bii similare unei probe \u00eentr-un magazin fizic.<\/b><br \/>\nNu este permis:<\/p>\n<ul>\n<li aria-level=\"1\">purtarea \u00een exterior<\/li>\n<li aria-level=\"1\">purtarea la evenimente<\/li>\n<li aria-level=\"1\">sp\u0103larea<\/li>\n<li aria-level=\"1\">c\u0103lcarea<\/li>\n<\/ul>\n<p>Produsele care nu respect\u0103 aceste condi\u021bii <b>nu pot fi acceptate la retur<\/b> \u0219i vor fi trimise \u00eenapoi Clientului, pe cheltuiala sa.<\/p>\n<p>\u00cen cazul \u00een care coletul returnat nu con\u021bine produsul comandat sau con\u021bine produse diferite, VERSATILBYSI SRL va notifica Clientul, iar costurile de reexpediere vor fi suportate de acesta.<\/p>\n<ol start=\"5\">\n<li><b> Excep\u021bii de la retur<\/b><\/li>\n<\/ol>\n<p>Din motive de igien\u0103 \u0219i siguran\u021b\u0103, NU pot fi returnate:<\/p>\n<ul>\n<li>lenjerie intim\u0103<br \/>\n\u2022 body-uri<br \/>\n\u2022 produse personalizate la cererea clientului<br \/>\n\u2022 articole deteriorate ulterior primirii<\/li>\n<\/ul>\n<ol start=\"6\">\n<li><b> Costul returului<\/b><\/li>\n<\/ol>\n<p>Costul de retur este suportat integral de Client.<br \/>\nVERSATILBYSI SRL nu ofer\u0103 retur gratuit.<\/p>\n<ol start=\"7\">\n<li><b> Modalit\u0103\u021bi de retur acceptate<\/b><\/li>\n<\/ol>\n<p>Returul se poate face <b>doar prin curier<\/b>, la adresa comunicat\u0103 de echipa noastr\u0103 \u00een emailul de confirmare a returului.<\/p>\n<p>Nu accept\u0103m retururi prin:<br \/>\n\u2718 Po\u0219ta Rom\u00e2n\u0103<br \/>\n\u2718 lockere \/ easybox \/ puncte de pick-up<\/p>\n<ol start=\"8\">\n<li><b> Schimb de m\u0103rime<\/b><\/li>\n<\/ol>\n<p>Oferim <b>un singur schimb de m\u0103rime<\/b> pentru acela\u0219i produs.<\/p>\n<ul>\n<li>Schimbul se face \u00een func\u021bie de stocul disponibil.<br \/>\n\u2022 Transportul aferent schimbului (dus\u2013\u00eentors) este suportat de Client.<br \/>\n\u2022 Dup\u0103 efectuarea unui schimb, <b>nu se mai accept\u0103 un al doilea retur<\/b> pentru acela\u0219i produs.<\/li>\n<\/ul>\n<ol start=\"9\">\n<li><b> Rambursarea banilor<\/b><\/li>\n<\/ol>\n<p>Rambursarea sumelor pl\u0103tite se realizeaz\u0103 \u00een maximum <b>14 zile calendaristice<\/b> de la primirea \u0219i verificarea produselor \u00een depozitul nostru.<\/p>\n<p>Rambursarea se efectueaz\u0103:<br \/>\n\u2022 \u00een contul bancar indicat de Client (pentru comenzile achitate ramburs, restituirea sumelor se va efectua prin transfer bancar, \u00een contul IBAN furnizat de Client, conform art. 13 din OUG 34\/2014. Clientul are obliga\u021bia de a furniza datele necesare ramburs\u0103rii.)<br \/>\n\u2022 doar pentru valoarea produselor<br \/>\n\u2022 costurile de transport nu sunt rambursabile<\/p>\n<p><b>Dac\u0103 produsul returnat prezint\u0103 deterior\u0103ri, urme de purtare sau nu \u00eendepline\u0219te condi\u021biile men\u021bionate \u00een aceast\u0103 Politic\u0103, VERSATILBYSI SRL \u00ee\u0219i rezerv\u0103 dreptul de a refuza returul produselor.<\/b><\/p>\n<ol start=\"10\">\n<li><b> Retururi refuzate \/ nepreluate \/ adrese gre\u0219ite<\/b><\/li>\n<\/ol>\n<p>\u00cen urm\u0103toarele situa\u021bii:<br \/>\n\u2022 colet refuzat la livrare<br \/>\n\u2022 colet nepreluat<br \/>\n\u2022 adres\u0103 gre\u0219it\u0103 introdus\u0103 de Client<br \/>\n\u2022 lipsa disponibilit\u0103\u021bii de a primi coletul<\/p>\n<p>\u2192 costurile de transport tur\u2013retur generate de comand\u0103 pot fi:<br \/>\n\u2713 deduse din suma de rambursat<br \/>\n\u2713 solicitate spre plat\u0103 \u00eenainte de procesarea unei noi comenzi<br \/>\n\u2713 utilizate ca motiv pentru refuzul proces\u0103rii unor comenzi viitoare \u00een caz de abuz<\/p>\n<p>Aceste m\u0103suri sunt legale \u0219i conforme cu practica comercial\u0103.<\/p>\n<ol start=\"11\">\n<li><b> Produse defecte \/ eronate<\/b><\/li>\n<\/ol>\n<p>Dac\u0103:<br \/>\n\u2022 produsul prezint\u0103 defecte,<br \/>\n\u2022 a fost livrat un produs gre\u0219it,<br \/>\n\u2022 lipse\u0219te un articol din comand\u0103,<\/p>\n<p>Clientul trebuie s\u0103 ne contacteze \u00een termen de <b>48 de ore<\/b> de la primire, \u00eenso\u021bit de poze clare.<\/p>\n<p>Vom analiza situa\u021bia \u0219i vom propune:<br \/>\n\u2022 \u00eenlocuirea produsului, sau<br \/>\n\u2022 rambursarea integral\u0103.<\/p>\n<p>Produsele defecte se accept\u0103 indiferent de celelalte condi\u021bii.<\/p>\n<ol start=\"12\">\n<li><b> Cum se face efectiv returul<\/b><\/li>\n<\/ol>\n<ol>\n<li aria-level=\"1\">Clientul trimite notificarea pe email.<\/li>\n<li aria-level=\"1\">Prime\u0219te instruc\u021biunile \u0219i adresa de retur.<\/li>\n<li aria-level=\"1\">Trimite coletul prin curier.<\/li>\n<li aria-level=\"1\">Produsul ajunge la noi \u0219i este verificat.<\/li>\n<li aria-level=\"1\">Clientul prime\u0219te confirmarea + rambursarea \u00een max. 14 zile ( doar in cazul in care produsul\/produsele si returul respecta termenele si conditiile prezentate mai sus).<\/li>\n<\/ol>\n<ol start=\"13\">\n<li><b> Contact<\/b><\/li>\n<\/ol>\n<p>Pentru solicit\u0103ri de retur:<br \/>\n\ud83d\udce9 <b>office@versatilbysi.com<\/b><br \/>\n\ud83c\udf10 <a href=\"https:\/\/versatilbysi.com\/en\/\">www.versatilbysi.com<\/a><\/p>",
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        "rendered": "<p>\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014 POLITICA DE RETUR \u2013 VERSATILBYSI SRL \u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014 Generalit\u0103\u021bi Aceast\u0103 Politic\u0103 de Retur se aplic\u0103 tuturor comenzilor plasate pe www.versatilbysi.com \u0219i reglementeaz\u0103 condi\u021biile \u00een care Clientul poate returna produsele achizi\u021bionate.&hellip;<\/p>",
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